Cancellation and Refund Policy

At Naturecrazi we understand that life can be crazily busy and sometimes things come up and you may need to cancel your booking.   We want to make this process as easy as possible for you, so please read the following cancellation and refund policy carefully.


If you need to cancel your booking, please contact us as soon as possible.   Cancellations can be made by phone, but preferably in writing via SMS or email.


The amount of your refund will depend on how far in advance of your departure date you cancel your booking.   The following cancellation fees will apply:

For Day Tours:

  • More than 24 hours before departure: Full refund.
  • 12-24 hours before departure: 50% refund.
  • Less than 12 hours before or on the day of departure: No refund.

For Journeys:

  • More than 60 days before departure: Full refund.
  • 30-60 days before departure: 50% refund.
  • Less than 30 days before departure: No refund.

Please note that some suppliers may have their own cancellation policies, which may be stricter than ours.   We will always try to get you the best possible refund, but we cannot guarantee that you will receive a full refund in all cases.


The following exceptions to our cancellation and refund policy apply:

Force Majeure: If your booking is cancelled due to force majeure (e.g., war, natural disaster, or government travel ban), you will be entitled to a full refund.

Medical Emergencies: If you are unable to travel due to a medical emergency, you may be entitled to a full or partial refund, depending on the circumstances. Please provide us with documentation from your doctor to support your claim.

How to Request a Refund

To request a refund, please contact us by phone, or preferably in writing via SMS or email.   Please include your booking number and the reason for your cancellation.   We will process your refund as soon as possible.

Processing Time

Refunds are typically processed within 7-10 business days. However, it may take longer depending on the payment method used and the bank’s processing time.

E&OE. Updated February 10,2024.